How do I change or cancel my order?
Once orders are placed you have 24 hours to cancel your order unless it was made on Tuesday as shipping lables are printed on Wednesday mornings. To cancel email us via our CONTACT US page and we will get back to you shortly. We will then refund you a store credit. In the event the shipping label has been created you will not be refunded shipping. To change your order email us and we can most likey accomidate the change as long as we are contacted before Thursday.
How long do they last?
Once you receive your macarons you‘ll probably eat them, but if you don’t, you can store them in your fridge up to the date stamped on your box (this is 2 weeks from the dispatch date, after this the quality may deteriorate. The macarons when left in the shipping packaging can survive in transit for up to 7 days, after this point if you do not receive your macarons we will send out a replacement box. If your planning to store them in the fridge for more than a few days i advise moving them to an airtight container to avoid excess moisture absorbing into the macarons as well. You can also store them in the freezer for up to 30 days but they must be defrosted in an air tight container to avoid going soggy from condensation.
How should I eat my macarons?
Personally I prefer my macarons to be slightly softer so allowing them to sit in the fridge after transit will allow them to soften due to moisture.
How can I track my package?
All orders are shipped with next day delivery (First Class) on Thursdays but if you wish you may select the shipping option that includes tracking. Your Tracking number will be emailed to you when it has been processed.
I place an order but not received a confirmation email.
There may have been an error in the email software, just email us via CONTACT US page and we will manually send you your confirmation email.
When will my order arrive?
Orders made before Wednesday that week will arrive on Friday. To reduce CO2 emissions we do one weekly shipment so all orders are shipped on THURSDAY’s with next day delivery. If you place your order on a Wednesday there is no guarantee your order will be shipped on THURSDAY as in some cases we will no have enough stock to supply last minute orders and therefore will arrive the next week.